Resolución de conflictos
Last updated: May 30, 2026
1. Direct claim to customer service
If the customer has a problem related to a product, order, payment, shipping, return, refund or warranty, they should first contact:
Mob less Ess Alines.
Email: info@moblessessalines.com
Phone: +34 971 649 463
The claim should include, where possible:
- order number;
- full name;
- email;
- description of the problem;
- useful documents or photographs.
2. Response time
Customer service usually responds within 1 to 2 business days.
In complex cases, more time may be needed to carry out checks with carriers, suppliers or technical services.
3. Complaint forms
Complaint forms are available to consumers when required in accordance with applicable regulations.
Consumers can request information by writing to:
4. Alternative dispute resolution for consumers
If the complaint is not resolved directly with customer service, the consumer may, where appropriate, resort to public mechanisms for alternative dispute resolution for consumers.
Public body of reference for consumers in the Community of Madrid:
Community of Madrid Consumer Arbitration Board
Address: C/ Ramírez de Prado, 5 bis, 28045 Madrid, Spain
Phone: 91 310 58 80
Email: irac@madrid.org
Website: comunidad.madrid
Arbitration request: sede.comunidad.madrid/node/214177
5. Nature of consumer arbitration
Consumer arbitration is an out-of-court, voluntary, free, simple and binding system once accepted or when there is valid adherence in accordance with applicable regulations.
The submission of an arbitration request by the consumer does not in itself imply automatic acceptance of arbitration by the company, unless there is prior valid adherence or specific acceptance.
6. Judicial route
The above information does not limit the consumer's right to resort to the competent courts.